Mero Technologies - Sample Outage – Incident details

The networking issue has been fully resolved. The outage lasted from June 25th at 10:30PM to June 26th at 9:32AM ET. Below is the following post-mortem summary from Rogers:

"... Rogers teams identified that last night around 10:30 PM ET there was a spike in traffic... Rogers teams identified a VPN tunnel dropped at that time which led teams to suspect this was the cause and immediately failed over the firewall. Once this failed over was completed, teams immediately saw that traffic began to normalize."

The issue with our networking provider, Rogers, has been identified and resolved. Devices are starting to regain their cellular connection. We are continuing to monitor the situation and will provide further updates here.

We were able to narrow down the issue to an outage within the Rogers Cellular Network, specifically affecting their IoT infrastructure (Jasper). This issue was completely isolated from Mero’s systems.

We are waiting for Rogers to conduct a post-mortem analysis on the issue and will update our status page (https://status.mero.co/) with more information as it becomes available.

We've identified the issue to an outage with our 3rd Party Cellular Provider, Rogers/Jasper. We are in contact with Support Engineers at Rogers and they are working to fix the issue.