Mero Technologies - Visit Processing Delay - October 20, 2025 – Incident details

All systems operational

Visit Processing Delay - October 20, 2025

ResolvedDegraded performance5 hours 53 minutes

Affected

Mero Control Centre

Degraded performance from 3:00 PM to 8:53 PM

API

Degraded performance from 3:00 PM to 8:53 PM

  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC

    Our team continues to work on the issue. No visit records appear to be lost but there is a delay.

  • IdentifiedUTC

    We're experiencing a temporary delay in processing cleaner visit records. All data is being collected safely and will be processed automatically. No action needed on your end. We'll notify you once resolved.