Mero Technologies - Network Connectivity Issue – Identified – Incident details

Rogers has confirmed that the network issue affecting their cellular services has been fully resolved. Mero gateways using Rogers connectivity are now coming back online and operating as expected.

Our team will continue to monitor to ensure full stability.

Thank you for your patience and understanding throughout this incident.

We’re seeing signs of recovery, with many Mero gateways beginning to reconnect. However, we have not yet received official confirmation from Rogers that the issue is fully resolved.

We’re continuing to monitor the situation closely and are in contact with Rogers to ensure full restoration. We’ll provide a final update once confirmation is received.

Thank you for your continued patience and understanding.

Mero has received the following update from Rogers:

"The Rogers networking team has implemented a workaround that appears to have resolved the issue for the majority of impacted users. While progress is positive, we are aware that some devices have yet to re-establish connection. Efforts are ongoing to address the remaining impact, and the situation continues to be closely monitored.

Updates will be shared as they become available."

We’ve confirmed a connectivity issue affecting Mero gateways that use Rogers IoT SIMs. Rogers has acknowledged a broad outage on their network and is actively working to resolve it as soon as possible.

We’ll continue to keep you updated as we receive more information from Rogers. Thank you for your understanding and patience.