Mero Technologies - Data Transfer Outage – Incident details

All systems operational

Data Transfer Outage

Resolved
Major outage
Started about 3 years agoLasted about 2 hours
Updates
  • Resolved
    UTC
    Resolved

    The issue has been resolved. Dashboard services are fully operational. We are conducting a post mortem with the AWS team to identify root cause and potential future mitigations

  • Update
    UTC
    Update

    Mero continues to work with AWS' internal Engineering team to bring up our instance. We will continue to provide updates.

  • Monitoring
    UTC
    Monitoring

    We are currently monitoring the fix as the database restarts. We expect to be fully operational when the restart completes

  • Identified
    UTC
    Identified

    We have narrowed down the issue to an issue with the AWS RedShift service. We are continuing to work to resolve this issue.

  • Investigating
    UTC
    Investigating

    Validation Dashboard is currently not displaying sensor data. We are currently investigating this incident. Sensor data is still being stored. We will update when we have more information.